Join IntouchCX as an Operations Manager and drive operational success while developing top-performing teams. This position emphasizes KPI management and employee coaching for superior performance.
The Operations
Manager at IntouchCX will oversee daily operations for targeted programs while shaping strategic objectives. Focus on KPIs, employee training, and developing solutions for performance improvement. An ideal candidate has experience in operations management and a commitment to excellence in customer support. Key Responsibilities:
Facilitate daily operations and staff management
Drive employee development through coaching and training
Analyze performance data to identify improvement areas
Develop and implement incentive programs for teams
Collaborate with other departments on operational issues Requirements:
5+ years in the contact center field
At least 3 years in an Operations Management role
Excellent communication and leadership abilities
Solid analytical skills using data for decision making
Time management and independent working capabilities Utilize your leadership skills to enhance team performance and operational success at IntouchCX.