Answer and direct incoming calls in a qualified and courteous manner
Provide information to patients, addressing inquiries and directing them to appropriate personnel
Handle voicemail retrieval and response , forwarding and managing urgent messages promptly
Greet patients and accurately register patients by obtaining complete demographics, Ohip information and consent.
Optimize clinic capacity by ensuring tasks including Current bookings + Rescheduling + Cancellation + Arrivals + Upload Reports are completed in a timely manner.
Manage patient check-ins, enquiries and phone calls. Schedule and confirm patient appointments and follow ups
Ensure maximum client satisfaction through a high-quality service approach- respond to patient inquiries in a courteous and empathetic manner.
Facilitate patient flow by communicating patients' arrival. Build rapport with patients by responding to inquiries and communicate next steps to patient.
Maintain attention to detail for all medical records. Scan documents into patient charts.
Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
Protect patients' rights by maintaining confidentiality of personal and financial information.




Maintain a clean and organized reception area
Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
Complete administration tasks including confirmations, chart checks and phone calls.
Must be willing to learn/ do Holter patching and Ecg procedures.

The Requirements
Medical office experience
Experience in ECG and Holter patching is an asset
Demonstrated high quality, compassionate, customer centered experience
Proven ability to work proficiently and independently in a busy fast paced environment
Ability to establish priorities and achieve objectives with minimal supervision
Excellent verbal and written communication skills
Superior telephone etiquette
Solid understanding of medical terminology
EMR systems experience
Excellent time management and organizational skills
Ability to deal with sensitive information with a high degree of privacy and diplomacy
The ability to provide occasional coverage at other Civic Heart Locations

Pay: From $20.00 per hour

Education
Secondary School (preferred)

Work Location: In person

📌 Medical Office Assistant 4 6 Months Contract Brampton
🏢 Civic Heart Centre
📍 Brampton