Join WestJet Airlines as a Quality Assurance Lead, focusing on improving quality through comprehensive testing and automation strategies. Contribute to delivering exceptional customer experiences through ServiceNow. As a Senior QA Analyst, you will lead quality assurance activities focusing on ServiceNow's Customer Service Management.

This role requires collaboration across multiple teams to develop effective testing strategies and ensure quality is integrated into every phase of the development lifecycle.

Your role will directly influence how quality management is handled. Key Responsibilities:
Drive quality activities for the Guest & Contact Centre Experience
Create and execute test strategies tailored to risks




Validate ServiceNow integrations and workflows
Coordinate defect management and release readiness
Assist business stakeholders in user acceptance testing Requirements:
Relevant degree in software engineering or IT
Solid background in software quality assurance roles
Testing experience on the ServiceNow platform
Familiarity with automation tools and testing frameworks
Proven ability to collaborate effectively with diverse teams Enhance quality assurance practices and drive excellence at WestJet Airlines.

📌 Quality Assurance Lead At Westjet Airlines Calgary (Canada)
🏢 WestJet
📍 Canada