Career Opportunity

Libro Credit Union is growing!

Join Libro Credit Union as a Full Time Service Representative at our Strathroy location

At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow. Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being. As a Certified B Corporation©, we use business as a force for positive. That means: Empowering people to live their most fulfilled lives. Supporting businesses and communities to thrive. Caring for the planet and economic growth through sustainable practices. We are currently hiring a Full Time

Service Representative

supporting our

Strathroylocation. The Service Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction. The Role:

Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels. Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction. Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts. Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms. Handle member concerns or service issues with empathy, professionalism,



and a focus on resolution. Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services. Recognize and act on opportunities to refer to branch specialists. Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification. Contribute to a positive and inclusive team environment that reflects Libro’s values and culture. What We're Looking For:

A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities. Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset. Front-line customer service or financial services environment. Experience in a front-line customer service or financial services environment. Strong attention to detail skills working within a rapid-paced environment. We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

Competitive salaries, pension plans, & incentive programs, that value your dedication. Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals. Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services. We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement. Libro is committed to fostering a safe, healthy, and inclusive work workplace that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process.

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📌 Service Representative- Strathroy (Winnipeg)
🏢 Libro Credit Union
📍 Winnipeg