Enhance client loyalty as a Manager of Client Insights at Dexterra Group. Focus on turning feedback into strategies that improve satisfaction and drive business performance. In this critical role, you will lead efforts in connecting client insights to actionable improvements. Collaborate with various stakeholders to optimize client relations, satisfaction, and retention strategies. Your leadership will play a vital role in operational excellence and service enhancement. Key Responsibilities:
Oversee client interviews and NPS follow-up processes
Analyze client satisfaction drivers and risks
Develop reporting standards and action tracking mechanisms
Support client interaction and performance reviews
Create executive summaries and dashboards for leadership Requirements:
5+ years in roles related to client excellence or business analysis
Experience in leading client-focused initiatives
Solid analytical and communication abilities
Expertise in Microsoft tools and reporting applications
Valid driver’s license with travel flexibility Join a team committed to exceptional client support and sustainability at Dexterra Group.

📌 Manager Of Client Insights At Dexterra Group Mississauga
🏢 Dexterra
📍 Mississauga