Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.JOB SUMMARYThe Case Manager Reports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.TypeFull-TimeClosing DateOctober 1, 2026Hours of Work35hrs/weekWage*A competitive compensation package will be offered commensurate with qualifications. *BASIC QUALIFICATIONSUniversity or College Diploma in Social Work/Human Services or related field with one (1) year of experience in Social Assistance or related Human Service setting; OROntario Secondary School Diploma or Equivalent with at least three (3) years of experience in a Social Assistance or related Human Service settingKnowledge of the Ontario Works Act, Regulations and Policy DirectivesValid driver"s license and access to a reliable vehicleSuccessful completion of a criminal background checkREPORTING RELATIONSHIPReports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.PURPOSE & SCOPE OF THE POSITIONThe Ontario Works Case Manager is responsible for providing comprehensive case management services to individuals and families receiving assistance under the Ontario Works program. This includes evaluating clients' needs, formulating personalized service plans, and connecting clients with necessary resources and supports to foster financial independence and self-sufficiency. The role also entails thorough documentation within the information system, encompassing assessments, monitoring, as well as detailed progress notes and the creation of client-specific and caseload reports. The Ontario Works Case Manager plays a crucial role in supporting individuals in need within the framework of the Ontario Works Act & Regulations.KEY DUTIES & RESPONSIBILITIESTechnical FunctionsDetailed knowledge of Ontario Works Act, Regulations and DirectivesCompletes application forms for assistanceConducts detailed assessments of employability needs and barriers for clients, spouses, and adult dependentsPrepares and makes referrals to community programs, external agencies, and clinical assessments based on needs assessment resultsDevelops phased participation plans with clients to address employment barriers, including internal and external services like Skills Acquisition and Training Fund (SATF) projectsMonitors continued eligibility for financial assistance and client participationSchedule regular meetings with clients for supportive counseling, skills training,



and progress reviewsMonitors client participation in referral programs and maintains regular contact with these programsSchedule formal review meetings every three months to assess progress and update participation plansParticipates in client orientation and group work sessions as requiredAdministrative FunctionsPrepares referral documentation and participation reporting requirements for clients and referral programs/agenciesPrepares monthly budget worksheets based on income statementsMaintains accurate and confidential client records in compliance with program policies and regulationsEnsure timely and accurate processing of financial assistance paymentsRecords the results of assessments conducted and plans developed on the basis of these assessments (goals, progress indicators, service assignments, referrals, placements)Records all contacts with and about clients with notes arising from these contacts in the information systemUpdates existing client information as appropriate (e.G. education history, financial resource history, external service providers, documents received, phone numbers, addresses)Prepares or participates in the development of statistical/financial reports as directedDetermines, in consultation with the client and the Ontario Works Case Manager Team Lead, when a temporary and/or permanent deferral from participation is warranted in an ongoing caseAttends and participates in administrative reviews of client complaints and any subsequent provincial tribunal or court appeals as directedPrepares and responds to electronic, faxed and written correspondence as appropriate and in a timely mannerAttends staff meetings, workshops and training as requiredCommunications FunctionsReceive and respond to telephone inquiries from clients and other agenciesAdvocate on behalf of clients to ensure they receive the necessary supports and servicesProvides written notification to clients as required in relation to changes in participation support and lack of complianceReports any failure of a client (recipient, spouse or adult dependent) to comply with participation plan requirements to the Ontario Works Case Manager Team LeadFacilitates workshops and information sessions as requiredOther FunctionsPerforms other related duties as assignedEnsures compliance with Ontario Works policies, procedures, and legislative requirementsRequired to travel to meet clients and attend community meetingsWORKING CONDITIONSThe work environment is subject to high public profile, and interaction and engagement with the public who may be hostile and/or irateThe work may be subject to quick deadlines, interruptions, and unscheduled work hoursMust have the ability to take direction, prioritize,



and work independently within multiple demands and within time restraintsMust maintain confidentiality of patient records, employee records and internal SNGR operationsWORKING RELATIONSHIPSWith Ontario Works Case Manager Team LeadReceives direction, instruction, guidance, support and supervisionDiscusses individuals’ assessments, plans, progress and issues as they ariseDiscusses and provides input to program planning and issue resolutionProvides input to program reports as requiredProvides information/assistance as requested in a polite professional mannerWith Co-WorkersWorks as a team player, supporting team members physically, emotionally, mentally and spiritually in our day-to-day operations, in a professional mannerWith the CommunityIs consistently understanding and supportive of assigned individualsRecognizes responsibility and acts as a positive role model in day-to-day interactions with community membersKNOWLEDGE AND SKILLSUniversity or College Diploma in Social Work/Human Services or related field with one (1) year of experience in Social Assistance or related Human Service setting; OROntario Secondary School Diploma or Equivalent with at least three (3) years of experience in a Social Assistance or related Human Service settingKnowledge of the Ontario Works Act, Regulations and Policy DirectivesValid driver"s license and access to a reliable vehicleSuccessful completion of a criminal background checkOther Related SkillsStrong interpersonal and communication skillsAbility to work independently and as part of a teamExcellent organizational and time management skillsProficiency in using case management software and Microsoft Office applicationsKnowledge of community resources and services available to clientsAbility to work in stressful situationsDemonstrated understanding of social and economic issues relating to people experiencing poverty including intergenerational trauma and mental health challengesCommitment to SNGR values, culture, community bylaws and standardsDemonstrated experience providing cultural protected care within a First Nations communityIMPACT OF ERRORErrors in carrying out duties can undermine the program and or Six Nations Council credibility, leading to poor public relations, lack of trust and potential embarrassment for the program, council and community. Such errors can result in client complaints that consume time and resources through administrative reviews and appeals, further eroding public confidence. Additionally, errors may cause harm to fellow employees and the public and could result in a loss of program funding due to non-compliance with provincial and federal funding agreements.CONTROLWorks within the administrative policies and procedures established by the Six Nations Elected Council and other legislation provided by various government agencies.#J-18808-Ljbffr

📌 179-26-6 - Case Manager - Ow (Haldimand County)
🏢 Six Nations Elected Council
📍 Haldimand County