Elevate IT services with STACK IT as an IT Operations Manager in the Greater Toronto Area. Drive team efficiency and enhance user experiences through creative solutions. This role calls for a seasoned IT leader to manage day-to-day operations while building robust team dynamics and improving service delivery.

As you oversee ticket management and implement ITSM best practices, your impact will reshape how technology serves the organization. Your forward-thinking approach to automation and technology adoption is key to success. Key Responsibilities:
Lead IT support operations ensuring top-notch service levels
Coach and develop an effective customer-centric team
Manage escalations, incidents, and service performance metrics
Govern ITSM processes and report on service KPIs
Advocate for modernization in IT support capabilities Requirements:
Over 5 years in IT service delivery or support management
Proficient in ITIL principles and practices
Experience with ITSM platforms like ServiceNow or Jira
Robust communication and customer service skills
Passion for AI and its impact on IT service delivery Transform user experiences and operational success in IT at STACK IT by leveraging leadership and innovative practices.

📌 Lead It Operations Manager Greater Toronto
🏢 STACK IT Recruitment
📍 Toronto