Role: GWS Migration Support Engineer (L1/L2)

Location: Toronto, Canada – Hybrid

Experience: 8–12 Years

Role Overview

We are looking for a senior Google Workspace Support Engineer with robust hands-on experience in Google Workspace administration, Gmail, Google Calendar, Microsoft 365, Outlook, and Exchange. The role will focus on L1/L2 escalations and user support during and after large-scale migration programs.

Must-Have Skills
Strong hands-on experience with Google Workspace / G Suite
Google Admin Console administration and user support
Strong expertise in Gmail and Google Calendar
Microsoft 365 and Outlook user-facing support
Experience with Exchange On-Premises
Robust understanding of mail flow, email delivery, and troubleshooting
Experience supporting Google Workspace / Microsoft migration projects
Troubleshooting Outlook and Google Calendar synchronization issues
Experience handling L1/L2 escalations
User access, permissions, account and identity-related support




Experience with mobile and workstation configuration/support
Knowledge of Microsoft Graph API, Google APIs, or REST APIs
Experience integrating third-party/internal applications with Microsoft or Google platforms

Valuable to Have
ITIL / Service Management experience
Experience with large-scale enterprise migrations
Knowledge of Google Workspace and Microsoft 365 collaboration applications
Technical documentation / knowledge base creation
Change management and user adoption support
Experience with ticketing and incident management tools

Ideal Candidate The ideal candidate should be a strong hands-on support and migration skilled, not just a Google Workspace administrator. Candidates must be comfortable troubleshooting Gmail, GCal, Outlook, Exchange, mail flow, calendar synchronization, integrations, and user-facing migration issues.

📌 Gws Migration Support Engineer Toronto (Canada)
🏢 Arkhya Tech
📍 Canada