Overview

As Guest Service Representative, your patience, positive listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease.

Duties and Responsibilities The position involves but is not limited to the following duties:
Providing premium customer service; in-person, as well as via telephone & email
Making and changing reservations
Providing information about all Helijet products and services to guests at our terminals
Passenger & baggage check-in
Maintaining passenger amenities within the terminals
Daily accounting and cash-out
Maintaining a productive working relationship with colleagues and all other departments

Qualifications The successful candidate should have:
Previous Customer Service experience
Computer experience
The ability to work a adaptable schedule




Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms communication.
Telephone presence and interpersonal skills
A neat and tidy professional appearance
The ability to work in a group setting

The following would be considered an asset to any applicant:
Knowledge of the BlueSky Booking reservation system
Graduation from a Travel and Tourism course
Previous airline experience

Transportation

Due to minimal public transportation to the area, alternate methods of transportation are an asset. Employee parking is provided at terminals.

Job Type: Permanent

Pay: $22.00 per hour

Benefits
Dental care
Employee assistance program
Extended health care
In office parking
RRSP match

Ability to commute/relocate:
Victoria, BC: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (required)

Experience:
Customer service: 5 years (required)

Work Location: In person

📌 Guest Services Representative Victoria, Bc
🏢 Helijet International
📍 Victoria