Overview

Join our agile hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the chance to create memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for a positive stay and foster guest loyalty.

Duties
Greet guests warmly upon arrival, ensuring a friendly and qualified first impression
Handle guest check-ins and check-outs efficiently using multi-line phone systems and front desk software
Manage reservations, cancellations, and modifications accurately while maintaining up-to-date records
Provide information about hotel amenities, local attractions, and services to enhance guest experience
Answer incoming phone calls with courteous phone etiquette, addressing inquiries promptly and effectively
Assist guests with special requests, concerns, or issues to ensure satisfaction and resolve conflicts swiftly
Coordinate with housekeeping, maintenance,



and other departments to ensure guest needs are met promptly

Experience
Previous hotel or hospitality experience preferred but not required; a passion for customer service is essential
Multilingual or bilingual skills highly desirable to serve diverse guest populations
Strong communication skills with excellent phone etiquette and interpersonal abilities
Experience operating multi-line phone systems and front desk management software is a plus
Demonstrated ability to handle guest services with professionalism, patience, and enthusiasm
Knowledge of hospitality industry standards and hotel operations is advantageous

Embark on a rewarding career where your energy makes a difference! We’re committed to supporting your growth in the hospitality industry by fostering a vibrant work environment that values your contributions.

Pay: $18.10-$18.60 per hour

Expected hours: 24.0 – 40.0 per week

Work Location: In person

📌 Hotel Front Desk Clerk Timmins (Canada)
🏢 Timmins Inn u0026 Suites
📍 Canada