Job Summary

Join our dynamic hospitality team as a Hotel Front Desk Agent, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this vital role, you will be the welcoming face of the hotel, managing guest check-ins and check-outs, handling inquiries, and ensuring smooth daily operations. Your energetic approach and attention to detail will help foster a warm, inviting atmosphere that encourages guest loyalty and satisfaction.

This paid position offers an exciting chance to develop your hospitality expertise while making a positive impact on every guest’s stay.

Duties
Greet guests warmly upon arrival, providing a friendly and qualified first impression
Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
Handle guest requests, questions, and concerns with enthusiasm and proactive problem-solving
Maintain accurate reservation records and update guest information promptly
Answer incoming calls with proper phone etiquette, directing inquiries to appropriate departments or staff
Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
Assist with billing, payments,



and issuing room keys while adhering to hotel policies
Provide local information and recommendations to enhance guests’ experiences in the area

Skills
Multilingual or bilingual abilities to communicate effectively with diverse guests
Excellent customer service skills with a friendly, approachable demeanor
Robust phone etiquette and experience managing multi-line phone systems
Previous hotel or hospitality experience preferred but not required; training provided for eager learners
Ability to handle multiple tasks simultaneously in a fast-paced environment
Knowledge of guest services procedures and front desk operations
Professional appearance and positive attitude that reflects the hospitality industry’s standards

This role is perfect for motivated individuals passionate about delivering exceptional service in a lively hotel setting. We value energetic team players who thrive on creating welcoming atmospheres for our guests. Join us today to be part of a vibrant team dedicated to excellence in hospitality! Pay: $16.58 per hour

Expected hours: 24.0 – 40.0 per week

Benefits
Life insurance
On-site parking

Work Location: In person

📌 Hotel Front Desk Agent Moncton
🏢 Travelodge Suites Moncton
📍 Moncton