Customer Service Representative (Mids/Closing)

Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role
Schedule: 3–4 days per week (12–24 hours)
Availability: Thursday 2:00pm-6:00pm / Fridays 2:00pm-6:00pm
Weekend Closings as needed (5:15pm-10:15pm)
Commitment: No extended travel/time off during the first 4 months*
Outstanding for Students!

What We’re Looking For
Previous customer service experience (required)
Solid written and verbal communication skills
Fluent in English (additional languages are an asset)
Experience with cash handling and POS systems
Solid problem-solving and critical thinking skills
Ability to work both independently and as part of a team
Reliable transportation or ability to commute easily
First Aid certification (asset)
Must be able to work in fast paced environment
Proficiency with Computers*





Key Responsibilities
Oversee front desk operations during evening closing shifts
Ensure the facility is properly secured and prepared for the next day
Greet and check in members and guests using proper procedures
Deliver exceptional customer service across phone, email, and in-person interactions
Direct guests and appointments to appropriate staff efficiently
Support guest check-in and onboarding processes
Handle daily cash reconciliation accurately
Assist the sales team with guest tours and membership support
Support prospect and member outreach via calls, texts, and emails
POS handling and end of night close out

What We Offer
A positive, collaborative team environment
Complimentary gym membership
Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

📌 Front Desk Mid Vancouver
🏢 Gold's Gym
📍 Vancouver