This opportunity is calling for you if you are looking to become a part of a robust motivated team in a fast-paced industry where your talent matters!
This position is responsible for scheduling drivers, assigning vehicles, overseeing daily activities of drivers, liaising with the detailing department, maintaining operating procedures and other duties as assigned.
Responsibilities
Identifies and schedules drivers (weekly, daily)
Identifies vehicle availability and assigns vehicles to work types
Participated in the On-Call Emergency Line Rotation
Assists drivers with routing directions and logistics
Responds to emergency calls, facilitates emergency response network, and assigns rescue buses and drivers
Communicates route assignments, last minute changes, any other event that will disrupt service or routing
Communicate mechanical issues to our onsite motor coach service centre
Liaises with onsite detailing department to ensure vehicles are clean and ready
Maintains high compliance to dispatch standard operating procedures
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Assets
Extensive geographical knowledge of the Maritimes (as well as Newfoundland, Ontario, Quebec and NE USA also an asset)
Previous dispatch or logistics experience
Previous experience with computerized scheduling systems an asset
Qualifications
High school diploma or GED
High level of computer proficiency (in word, excel);