Become a pivotal part of guest experiences at Fantasyland Hotel as a Front Office Agent. You'll manage check-ins, check-outs, and inquiries to guarantee an exceptional stay. This role emphasizes welcoming guests and handling their requests efficiently while ensuring a smooth check-in/check-out process. You'll balance operational tasks and contribute to positive guest interactions by addressing inquiries and concerns with care. Key Responsibilities:

- Welcome guests warmly during check-in and check-out
- Verify reservations and handle payment transactions
- Maintain a balanced cash float and paperwork
- Assist guests with information on hotel amenities
- Resolve guest complaints in a professional manner Requirements:
- 1-2 years of experience in customer service preferred
- Solid interpersonal and communication skills
- Professional appearance with a friendly disposition
- Ability to stand for extended periods and assist with baggage
- Well-developed organizational and problem-solving skills Join Fantasyland Hotel and enhance the guest experience through dedicated service.

📌 Fantasyland Hotel Front Office Agent (Edmonton)
🏢 West Edmonton Mall
📍 Edmonton