Drive customer success at Autodesk as a Design & Manufacturing Customer Advocate. Use your insights and technical skills to tackle systemic customer issues that enhance product performance. This role combines advocacy with product intelligence, focusing on understanding significant customer challenges.

You'll engage in direct customer conversations, analyze support data, and collaborate with teams to formulate strategic solutions. Your contributions will be instrumental in ensuring Autodesk remains aligned with customer needs and business objectives. Key Responsibilities:
Identify and analyze systemic customer issues via support data
Engage with customers to understand their workflows
Craft Reliability Packages that inform decision-making




Propose solutions and track progress on identified issues
Build solid relationships with Product Management and Engineering teams Requirements:
At least 5 years in relevant technical support or advocacy
Hands-on experience with Autodesk software
Robust analytical and problem-solving capabilities
Ability to influence stakeholders across teams
Excellent communication skills, simplifying complex issues Utilize your expertise to advocate for Autodesk customers in Design & Manufacturing for meaningful product outcomes.

📌 Design & Manufacturing Customer Advocate Role Montreal
🏢 Autodesk
📍 Montreal