Lead customer services at the U of T Bookstore in Scarborough as a Customer Experience Manager. Enhance customer interactions while overseeing retail operations and team performance. You will report to the Scarborough Store Manager and play a crucial role in supporting floor operations.

Your focus will include staff onboarding, training, and delivering excellent customer service. Significant retail experience and a results-oriented approach will contribute to your success in this dynamic environment. Key Responsibilities:
Guide the Floor staff and manage operations
Maintain inventory and store appearance to high standards
Drive execution of customer service policies
Supervise peak period e-commerce customer care
Build relationships with the U of T community Requirements:
University/college degree or comparable work experience
At least 5 years in retail, with 3 years in a leadership role
Proven retail management skills and knowledge
Robust customer service and training abilities
Energetic and able to work adaptable schedule Focus on enhancing customer experiences and retail performance at the University of Toronto Bookstore.

📌 Experienced Customer Experience Manager Role Toronto (Canada)
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📍 Canada