Join March Networks as a Customer Operations Specialist and improve client interactions through effective problem resolution. Your expertise in customer service will be key in this engaging role. In this position, you will support customer operations, acting as a liaison between clients and internal teams to resolve issues promptly.

Your understanding of customer needs and attention to detail will help ensure a seamless order process. Candidates should have substantial experience in customer service, particularly in technology, and the ability to manage high-pressure situations. Key Responsibilities:
Address complex customer service issues with authority
Assist customers with inquiries about products and services




Coordinate across departments to facilitate customer orders
Execute transactions in SAP while ensuring accuracy
Notify customers regarding shipment tracking and updates Requirements:
Minimum five years in a customer service role
Required experience in SAP for Order Management
Capable of working with global customers
Proficient in MS Office, especially Excel
Outstanding organizational and communication skills Bring your proactive approach to the customer operations team at March Networks and contribute to our commitment to quality service.

📌 Customer Operations Specialist Role At March Networks Ottawa
🏢 March Networks
📍 Ottawa