Step into the prestigious role of Fairmont Gold Supervisor at Fairmont Hotel Macdonald in Edmonton. Your leadership will enhance the luxury experience for guests at the Fairmont Gold Lounge. This full-time position involves ensuring top-tier service while supervising daily hotel operations.
You will manage front desk activities, coordinate reservations, and provide personalized concierge services to delight guests. Work with a dedicated team committed to excellence and hospitality. Key Responsibilities:
Ensure that Fairmont Gold service standards are upheld consistently
Carry out front desk responsibilities including guest check in/out
Provide helpful concierge services regarding local experiences
Assist staff in overcoming guest service issues
Maintain explicit communication with all hotel departments for service standards Requirements:
At least 1 year of supervisory experience in hospitality
Familiarity with Micros-Opera and MS Office Suite
Excellent problem-solving and interpersonal communication skills
Capacity to remain composed in a busy workplace
Must have ProServe certification and be eligible to serve alcohol in Alberta Lead with excellence and make a lasting impact on guest experiences at Fairmont Hotel Macdonald.