Step into the Customer Experience Analyst role at Direct Energy, an NRG company, located in Edmonton. This position focuses on resolving escalated inquiries while improving customer relations. As the Customer Experience Analyst, you'll liaise with customers and various regulatory bodies to ensure timely and effective communication.

An empathetic approach combined with robust analytical skills is necessary to identify improvement areas and prevent future issues, supporting the company’s mission to deliver exceptional service. Key Responsibilities:
Engage with customers to resolve escalated inquiries professionally
Prepare and submit formal responses to regulators and media
Investigate accounts to determine root causes of issues
Review and enhance service processes collaboratively
Manage interactions on Direct Energy's social media channels Requirements:
Minimum 2 years of customer service experience
Bachelor's degree preferred in relevant fields
Outstanding verbal and written communication proficiency
Solid problem-solving and team collaboration skills
Ability to thrive in a rapid-paced, dynamic environment Utilize your communication and analytical skills to drive customer satisfaction at Direct Energy.

📌 Customer Experience Analyst For Nrg Company Edmonton
🏢 NRG Energy
📍 Edmonton