Fixed Operations Manager

Full

Sigma Auto in Amherst is looking for a Fixed Operations

Manager to oversee the Service and Parts departments of our Cumberland County (Amherst) location.

Reporting to the Owner, the Fixed Operations Manager is responsible for the strategic direction and leadership of the service and parts department, which includes in-house technicians, parts, and service administration. A successful candidate will be required to effectively and efficiently manage the development and directions of the parts and service team to drive the growth of revenue, technical productivity, and promote high-quality customer satisfaction.

Work With Us

Cumberland Kia in Amherst is a part of the Sigma Group of

Companies. We invest in our employees through training programs and offer:

- Competitive Wages
- Group Benefits Plan, including health, dental, vision, life insurance, short-term
- disability, and long-term disability, that start on the first day of work (no waiting period)
- Vacation and paid sick days (vacation is negotiable based on experience)
- Employee discounts on cars, services, and math tutoring for childhood family members
- Career growth and continuous development

Responsibilities:

- Develop new business strategies in the parts and service departments to
- improve corporate performance.
- Manage departmental expenses for parts and service departments.
- Monitor departmental performance against goals to ensure that progress is being made.
- communications are being achieved between departments.turnaround time, first time completions, work order aging, days to first visit,



andcustomer satisfaction.· Manage annual inventory counts.
- Work on process improvement projects to ensure good processes and
- Assist with recruitment, hiring, and performance management.
- Occasionally, handle escalated customer inquiries.
- Measure and monitor key customer service areas, including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.
- Manage annual inventory counts.

Qualifications:

- Post-secondary education or dealership experience in a relevant field is preferred.
- Previous management experience in a technical workplace would be an asset.
- Effective leadership skills, with a strong focus on operations and business
- processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.· Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict
- resolution, and people management skills.
- Must be computer literature. Preference will be given to those who have a working knowledge of the PBS platform and/or OEM platforms.

Pay: $75,000.00-$90,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Fixed Operations Manager (Amherst)
🏢 SigmaAuto
📍 Amherst