Become a Customer Technical Support Specialist at Plusgrade, focusing on resolving complex technical challenges for hospitality partners globally. Your expertise will enhance guest experiences significantly. In this permanent role, you'll take ownership of intricate technical issues from start to finish.

Engage directly with Product, Engineering, and Onboarding teams to resolve problems, and effectively communicate solutions to both technical and non-technical audiences. You’ll build documentation and transform recurring issues into effective workflows through effective AI use. Key Responsibilities:
Manage technical partner inquiries with attention to detail
Engage with teams to troubleshoot and resolve issues
Document and design playbooks for common challenges
Conduct thorough investigations of complex problems
Leverage AI tools for support and documentation Requirements:
Robust analytical and troubleshooting skills
Ability to convey technical concepts clearly
Experience with APIs, data mapping, and configuration tools
Knowledge in developing reliable AI workflows
Skilled in balancing multiple tasks efficiently Support Plusgrade's mission to enhance travel experiences while solving key technical issues.

📌 Customer Technical Support Specialist At Plusgrade Montreal (Canada)
🏢 Plusgrade
📍 Canada