Providing production support for the Calypso settlement system within Capital Markets.
Supporting the Trade Life Cycle, specifically Settlements, Securities, and Prime Brokerage.

Profile
Incident routing, functional queries, and basic troubleshooting.
Acting as a Single Point of Contact (SPOC) to resolve or escalate technical/functional issues.
Basic knowledge of Capital Markets products and solid motivation for support.
Platform stability, complex problem management, and mentoring junior staff.
Proactive monitoring, driving "Production Excellence," and contributing to Al/automation initiatives.
5 years of deep domain expertise and advanced technical troubleshooting.

Technical & Functional Skillsets
Functional: Deep understanding of Back Office functions (Settlement, Accounting,



Position Management, STP) and market products (Securities, Bonds, Warrants).
Automation/Scripting: Python, Shell scripting, Autosys.
Frameworks: ITIL (ServiceNow, Jira).

Soft Skills & Operational Requirements
Ability to interact directly with high-stakes stakeholders like Traders and Sales.
High stress resistance and flexibility to work in rotating shifts or on bank holidays.
Mindset: Proactive, result-oriented, and focused on automation to minimize manual errors.
Must reside in the Montreal Metro Area
Experience in Calypso, Capital Markets, Trading Settlements

📌 Calypso Application Support Montreal
🏢 Xcelerated Consulting Group
📍 Montreal