Job Type: Permanent
Affiliation: CUPE
Location: Terry Fox Library
Weekly Hours: 25.5
Schedule: Sun 12:30 pm to 5 pm; Mon 8:30 am to 4 pm; Tues 12:30 pm to 8 pm; Thurs 8:30 am to 4 pm
Job Start Date: Oct 18, 2026
Pay Grade: 5
Min Wage: $33.95
Max Wage: $34.75

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 4, 3, 2 and 1 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

- Demonstrated proficiency in customer service skills.
- Solid problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
- Ability to adapt quickly to changing situations and think on your feet.
- A broad interest in a variety of genres/authors.
- Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
- Proficiency in Microsoft Office, demonstrated ability to use a computer including; database searching and familiarity with automated library systems.




- Ability to work independently and as part of a team.
- Strong interpersonal, oral and written communication skills.
- Ability to perform tasks with a high degree of accuracy and attention to detail.
- Accurate keyboarding skills of 45 wpm.
- Physical ability to perform the duties of the position.
- Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:

UFV: two out of three of the following:

- LIBT 100: Introduction to Libraries
- LIBT 140: Library Public Services
- LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

- LIBR 1120: Philosophy and Functions
- LIBR 2416: Reference Resources and Services
- LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.

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📌 Customer Services Assistant 1 (Port Coquitlam)
🏢 Clear Destination
📍 Port Coquitlam