Join the IT Services team at Simon Fraser University as a Business Systems Analyst, focusing on enhancing academic operations and IT solutions. This hybrid role champions user-centered design and collaboration. You will support SFU’s faculty systems, particularly ETRACS, by analyzing and resolving production issues while developing workflows and training materials.

Working within Agile teams, your contributions will ensure effective service delivery and ongoing operational improvements. Key Responsibilities:
Analyze service requests and resolve production issues
Coordinate system fixes and enhancements with teams
Develop user training and operation documentation
Support productive academic processes across services
Ensure effective communication and stakeholder engagement Requirements:
Bachelor’s degree in a relevant discipline
Four years of business analysis experience required
Strong skills in troubleshooting and user engagement
Excellent analytical reasoning and organizational skills
Familiarity with complex enterprise applications Contribute to Simon Fraser University’s mission by advancing academic service operations and supporting creative IT solutions.

📌 Business Systems Analyst With Sfu It Services Burnaby
🏢 Simon Fraser University
📍 Burnaby