YOUR CHALLENGESSupport customers by offering valuable and accurate information while answering questions and handling complaints about products and services. YOUR RESPONSABILITIES Answer customer requests through various channels (phone, chat, email);

Perform data entry and conduct research;

Interact with customers to provide them with the information requested on products and services and process and resolve complaints;

Answer customer requests quickly;

Communicate with customers through various channels;

Assess customers’ needs and propose adequate solutions;

Ensure customer satisfaction and offer skilled customer service. YOUR SPECIFIC MEASURES OF SUCCESS Service level;

Average processing time;

Average response time;

CSAT;

CES.

WHAT WE ARE LOOKING FOR General experience in customer service;

Experience with a CRM, an asset;

Ease with technology;

Bilingual, (French and english, written and spoken);

Previous branch experience, an asset;

Knowledge of health and safety, an asset.

📌 Bilingual Customer Service Agent Blainville
🏢 Spi
📍 Blainville