Customer Service Analyst Job with a leading Canadian Bank

6-month contract located in ON – Scarborough, Hybrid (2 weeks of training onsite and then a hybrid work model - Mandatory 3 days onsite per week).

Typical Day in Role:
Following the Daily/ Weekly and Monthly assigned tasks.
Responding to Coordinator inquiries based on the sense of urgency.
Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.
Purging and redirecting current replacement cards to their respective address.
Tracking all interactions with our internal and external clients for any email or phone requests.
Reporting any problem log with the appropriate vendor for further investigation.
Taking ownership, updating, and engaging the client of outstanding investigations.
Checking resources and procedures to enhance their knowledge.

Must Haves:




Minimum of 3 years’ experience in a customer service role
TSYS Knowledge
Solid proficiency in Microsoft Excel, including data analysis and reporting functions
Proficiency in English and an asset to have French or Spanish (spoken and written)

Nice to Have
Previous Commercial Card and Contact Center experience.

Soft Skills:
Robust verbal and written communication skills.
Analytical and problem-solving skills.
Great attention to detail.
Time management and ability to work independently.
Result and Customer Focus.
Interpersonal skills and high-performance mindset.
Flexibility.

Pay: $27.00-$28.00 per hour

Work Location: Hybrid remote in Scarborough, ON

📌 Customer Service Analyst Scarborough (Canada)
🏢 Tekstaff IT Solutions
📍 Canada