Overview

We are seeking a highly organized and detail-oriented Administrative Assistant to join our physiotherapy clinic team. The ideal candidate will be comfortable working in a healthcare workplace, handling insurance billing, and managing multiple tasks in a rapid-paced setting. Solid communication, computer skills, and a patient-focused approach are essential. This role is key in ensuring smooth daily clinic operations and delivering excellent patient care and customer service.

Responsibilities
Manage front desk duties including greeting patients, answering multi-line phone calls, and providing professional customer service
Schedule and manage patient appointments using JaneApp
Handle insurance billing, invoicing, and processing claims accurately and efficiently
Perform data entry and maintain patient records with accuracy and confidentiality
Assist with direct billing to extended health insurance providers
Respond to patient inquiries via phone, email, and in-person communication
Coordinate daily clinic flow and support practitioners as needed




Maintain organization of office files, documents, and patient records
Manage office supplies and support general clinic administrative tasks

Requirements
Previous experience in a medical, physiotherapy, chiropractic, or wellness clinic preferred
Experience with JaneApp (or similar EMR/booking system) is strongly preferred or required
Knowledge or experience with insurance billing and direct billing processes
Strong multitasking skills and ability to work in a fast-paced environment
Excellent communication and customer service skills
Proficient with computers and quick to learn current software systems
Strong attention to detail and organizational abilities
Ability to maintain professionalism and confidentiality at all times
Experience with front desk operations and multi-line phone systems is an asset

How to Apply

Please email your resume to:

[email protected]

Benefits
In office parking

Work Location: In person

📌 Administrative Assistant Delta
🏢 Thrive Care Wellness
📍 Delta