Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our growing team.

This position is best suited to someone who already understands the day-to-day operations of a physiotherapy clinic, including scheduling, patient flow, payments, direct billing and administrative follow-up.

Responsibilities

- Welcome patients and provide a professional, friendly experience
- Answer phone calls, emails and patient inquiries
- Schedule, reschedule and confirm appointments using Jane App
- Manage practitioner schedules, cancellations and waitlists
- Complete patient intake and support patient rebooking
- Maintain accurate patient profiles and clinic information in Jane
- Process payments, invoices and receipts
- Complete extended-health direct billing
- Assist with MVA, WCB and third-party billing
- Follow up on rejected claims and outstanding balances when required
- Support practitioners with day-to-day administrative needs
- Assist with clinic opening and closing procedures
- Monitor and restock clinic supplies
- Help maintain smooth patient and clinic flow




- Maintain reception, treatment areas, staff areas and washroom cleanliness
- Clean and disinfect treatment tables, equipment and high-touch surfaces
- Assist with clinic laundry, towels and linens

Required Experience

- Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic
- Strong working knowledge of Jane App
- Experience with physiotherapy scheduling and patient flow
- Experience with extended-health direct billing
- Strong communication and customer-service skills
- Excellent organization and attention to detail
- Comfortable multitasking in a busy clinic
- Reliable, professional and able to work independently
- Experience with MVA and WCB billing is strongly preferred.

Why Join Motion Crafters?

- Brand-new multidisciplinary clinic
- Free on-site parking
- Skilled and supportive environment
- Opportunity to join the clinic during its early growth
- Opportunity for increased responsibility as the clinic expands
- Work alongside Physiotherapists, Chiropractors, RMTs, Acupuncturists, Osteopaths and other healthcare professionals

Benefits

- On-site parking

📌 Front Desk Administrator – Physiotherapy & Wellness Clinic (Airdrie)
🏢 Motion Crafters Physiotherapy u0026 Wellness
📍 Airdrie