Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate:$26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

Job Duties Include:

- Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
- Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
- Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
- Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
- Maintain a skilled, collaborative, and service-focused environment by upholding the hotel’s service standards,



demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

- Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
- Les Clefs d’Or membership an asset, or are currently working towards membership
- Degree or Diploma in Hospitality Management is an asset
- Food & Beverage Experience an asset
- Excellent knowledge of Micros-Opera PROPERTY Manager
- Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
- Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
- Clean driving record and Class 5 license

Additional Information

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff?
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

📌 Front Office - Concierge (VIP) (Banff)
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📍 Banff