Shift Lead / Supervisor

About Us

At Jabal Coffee, we're building a team that takes ownership of the guest experience and the day-to-day rhythm of the shop. As we grow, we're looking for a Shift Lead who can run a great shift, support the team, and keep things on-brand — even when the owner or manager isn't on the floor.

Job Description

We are seeking an experienced Shift Lead / Supervisor to run shifts, support baristas, and help maintain consistency across service, cleanliness, and guest experience. This role is a strong fit for locations led directly by an owner-operator, or where a General Manager needs a trusted second-in-command to cover shifts and keep standards on track.

Key Responsibilities
Run assigned shifts, including opening or closing procedures.
Support, coach, and give real-time feedback to baristas during a shift.
Step in on bar or register as needed to keep service moving.
Monitor product quality, cleanliness, and guest experience throughout the shift.
Handle routine guest concerns and escalate anything beyond your authority to the owner-operator or manager.




Help with basic stock checks and flag inventory or equipment issues.
Uphold brand standards for quality, consistency, and guest experience during your shift.

Qualifications
1+ years of coffee shop or food & beverage experience, with some experience leading or training others preferred.
Solid knowledge of coffee preparation and bar flow.
Reliable, calm under pressure, and comfortable making decisions during a shift.
Solid communication skills with both guests and teammates.
Flexible availability, including mornings, evenings, weekends, and holidays.

Advantages
Employee discounts on coffee and food.
A clear path toward management as the location grows.
A fun, supportive team environment.

Jabal Coffee House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:
In office parking

Work Location: In person

📌 Shift Leader/supervisor London (Canada)
🏢 Jabal Coffee House
📍 Canada