Job Description – Customer Service Representative

Position Summary

Devon Transport prides ourselves in providing effective and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work setting.

Position Responsibilities
Answering customer inquiries
Quoting Rates effectively
Opening Rental Agreements
Closing Rental Agreements
Communicating with location staff, support departments, and other city locations through email and by phone.
Ensuring customer satisfaction and solving customer service disruptions as needed
Following service-based sales recommended dialogue.
Communicating policies and procedures effectively to customers.
Continually learning best practices
Engaging in training as required.
Completing administrative tasks as directed by management.
Identifying fleet needs for same day and upcoming days.
Clean cars and trucks as needed

Position Requirements:
Customer Service focused.




Shift flexibility as needed to meet business demands.
Punctual and accountable for shifts
Willingness to learn.

Qualifications and Experience
General communication with team members.
General customer service.
Class 5 driver’s license. (required) Drivers abstract will be requested upon hire
Sales experience considered an asset

Knowledge, Skills, and Abilities
Excellent listening and communication skills.
Flexibility and ability to adapt to changes.
Work alone and in a team environment.
Vehicle knowledge considered an asset.
Sale skills considered an asset
Time management skills

Working Conditions
Schedule that includes weekends and holidays
Mix of shifts based on location hours up to 9.5 hours in a day
Work alone and in a team
Ongoing training and feedback.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Perks:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match

Licence/Certification:
Class 5 Licence (required)

Location:
Port Alberni, BC (preferred)

Work Location: In person

📌 Customer Service Representative Port Alberni
🏢 Budget Car & Truck Rental
📍 Port Alberni