Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. This is a Toronto on-site job. Who You Are The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service. You need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals.



You'll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. Some overtime may be required in this position. What You'll Do Process service tickets and assign them to appropriate service resources, as necessary. Maintain service ticket ownership throughout the life of the support incident. Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing. React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager. Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location. Install, configure, and diagnose client workstations and equipment. Conduct in office problem determination and analysis. Provide advice and technical guidance to end users and technical resources as the situation warrants. Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff. Document in detail the activities carried out as well as the technical information collected. Maintenance of network printer devices. Assist with

📌 Systems Support Professional (Toronto)
🏢 Jolera
📍 Toronto