Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a team-oriented setting.
This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect. You will utilize your solid CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms.
Key Responsibilities: - Design and implement voice-enabled contact center architectures - Troubleshoot Salesforce integrations with internal/external systems - Configure omni-channel experiences across voice and digital - Customize Salesforce using Apex and other tools - Lead deployment and manage a technical team
Requirements: - 8+ years in contact center solution design - Proficiency in Salesforce Service Cloud Voice - Knowledge of IVR flows and customer routing profiles - Expertise in CRM and customer service operations - Experience with Amazon Connect is advantageous
Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto.#J-18808-Ljbffr

📌 Ivr & Contact Center Architect In Toronto Winnipeg
🏢 apptoza
📍 Winnipeg