Join the Contact Centre as a Customer Service Representative, offering skilled client support in a hybrid role located in downtown Toronto. Ensure transparent communication while responding to client inquiries across various channels. This full-time, permanent position with our B Corp certified client emphasizes healthcare equality. Ideal candidates will have a minimum of two years' relevant experience, strong verbal and written communication skills, and the ability to thrive in high-pressure environments. Your role is crucial in facilitating access to vital healthcare services. Key Responsibilities:
Deliver exceptional client service across communication channels
Identify and resolve client needs with attention to detail
Execute proactive outreach to enhance first-contact resolution




Accurately document interactions and maintain case logs
Collaborate with the team to improve service delivery Requirements:
Two years of experience in dental or healthcare settings
Fluency in English with strong communication skills
Familiarity with benefit administration and social assistance programs
Excellent conflict resolution and interpersonal skills
Solid organizational and time-management capabilities Be part of a team committed to improving healthcare access through effective communication and client service. #J-18808-Ljbffr

📌 Contact Centre Customer Service Specialist Toronto
🏢 Raise
📍 Toronto