Summary

Väderstad is looking for people who share our passion for farming. Our employees are the most important resource we have in achieving our goals. We provide great career opportunities for the right candidates in a rapidly evolving workplace with locations in ag markets across North America. Väderstad is an equal opportunity employer, that values and respects diversity in its workforce. All employment decisions are made based on qualifications, merit and business needs.

Why Work with Us?

- Väderstad offers a competitive compensation package including competitive salary, health benefits and pension matching.
- 100% of the premiums associated with Health, Dental, Vision and Prescription benefits are paid for by the company.
- Flexible work environment
- We have an approachable culture that enables you to be the best version of yourself and bring your best ideas forward.
- Väderstad provides you the opportunity to work with an ambitious, growth-oriented team that is driven to continuously improve.

Core Competencies

- High degree of customer focus
- Strong written and oral communication
- Ability to work independently, highly skilled at time management.
- Ability to be a long term strategic planner with regards to product development
- High energy and the ability to handle highly seasonal customer demands.
- Solid quality orientation able to analyze and fix root causes
- Adaptability and flexibility able to handle multiple customer demands
- Strong facilitation, presentation, coaching, and adult-learning skills, with the ability to explain technical subjects in clear practical language
- High attention to detail in scheduling, learner records, assessments, content version control, budgets, and reporting
- Understanding of Agricultural Industry
- Must be fluent in English.
- French, Swedish and other languages would be an asset





Accountabilities

- Product Demonstrations within this region (North America)
- Timely reaction to dealer or customer concerns
- Interact with customers, departments, and personnel regarding technical and information requests such as delivery, product requirements, product problem resolution, and warranty.
- Coordinates service issues and updates internal systems and all affected internal and external customers to facilitate superior and continuing customer sales and service.
- Assist dealers in establishing key customer relationships on-site customer visits.
- Meet on regularly with Territory Managers to gather feedback and market intelligence.
- Provide feedback to internal departments on customer/dealer concerns and issues
- Resolve product quality and performance issues for customers and dealers with Production & P&D;
- Contribute and manage to an annual development plan.
- Field Issue presentations on their product classes, Non-conformance reporting, ECRs, field reporting
- Involved in product research and development, parts installations, and part sales argumentation
- Work extensively with service international team in Sweden
- Work with extensively sales enablement and the training team in Sweden
- Knowledge of when to use/buy certain options for the products being supported
- Own and maintain an annual North American training plan and calendar aligned with product launches, seasonal support needs, dealer requirements, and business priorities.
- Assess dealer and employee capability gaps using service cases, field reports, warranty trends, product changes, learner feedback, assessments, and manager input; prioritize training based on customer and business risk.
- Create, collect, standardize, and maintain instructor-led, virtual, online, video, audio, presentation, assessment, and job-aid content for all products sol

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📌 Inside Product Support Specialist & Training Coordinator (Regina)
🏢 Väderstad
📍 Regina