Join the team at Trail Appliances as a Sales Support Agent dedicated to delivering excellent customer support throughout the order lifecycle. This role emphasizes effective communication and timely service. As a Sales Support Agent, you’ll play a pivotal role in maintaining customer satisfaction by managing inquiries and collaborating with various teams within Trail Appliances.
Your abilities in detail orientation and problem-solving will be crucial as you assist customers from the moment of sale through to delivery. Join an entrepreneurial team committed to exceptional service. Key Responsibilities:
Address customer inquiries through various communication methods
Conduct outbound calls to confirm order details and payments
Support order processing inquiries from the sales team
Work with internal departments to ensure prompt delivery
Keep detailed records of customer interactions and resolutions Requirements:
Minimum 2 years in a customer service workplace
Proficient with Microsoft Office tools
Effective communication skills in English are essential
Organized and able to manage multiple tasks
Familiarity with call center practices is a plus Embrace a agile role focused on customer satisfaction and teamwork at Trail Appliances.