27 Sep
|
Capital One - Canada
|
Ontario
27 Sep
Capital One - Canada
Ontario
Capital One Canada is seeking a Manager, Customer Resiliency Operations in our downtown Toronto office. You will lead a 3-person team, oversee outsourced collection agencies and law firms, and ensure regulatory compliance while enhancing the customer experience.
You will drive strategic oversight of the agency network, champion tech-enabled improvements, and partner with Risk, Compliance, and Tech to deliver better outcomes for customers facing financial difficulty.
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📌 Head of Customer Resiliency Ops (Hybrid) (Ontario)
🏢 Capital One - Canada
📍 Ontario