Elevate virtual healthcare as an Operations Manager at Maple. This hybrid position emphasizes the development of productive, scalable care services that enhance the patient experience.As part of the Clinical and Customer Support Operations department, you'll be an essential contributor to shaping high-quality workflows and operational strategies. You'll work diligently to implement new features and ensure consistency across services while optimizing operational efficiency.



Your problem-solving skills will be crucial in facilitating collaborative efforts across teams and leveraging data insights for improvements.Key Responsibilities:Develop SOPs and workflows for scalable virtual care servicesOversee the implementation of new features and AI toolsCollaborate across departments to ensure service excellenceAudit workflows to identify opportunities for optimizationAnalyze metrics for continuous service improvementRequirements:At least three years in healthtech or service managementSuccessful track record in managing projects to rolloutStrong analytical skills with an ability to improve workflowsOutstanding communication for stakeholder engagementFamiliarity with digital health innovations is advantageousJoin Maple to enhance healthcare delivery through impactful operations management.

📌 Customer Success & Field Operations Manager (Toronto)
🏢 Aplin
📍 Toronto