Empower technology services as a Senior IT Support Technician with BC Transit in Victoria, BC. Engage deeply with technical challenges and improve IT support strategies every day. This position entails working alongside the Service Desk team to offer premium technical support and drive enhancements across multiple IT domains.

Your responsibilities will go far beyond traditional ticketing systems, as you will analyze service trends, investigate complex issues, and develop impactful solutions that elevate service standards. Collaboration with business leaders and technicians will be crucial for your success. Key Responsibilities:
Provide high-level technical support for service requests
Identify and analyze trends in IT service incidents




Collaborate to enhance IT service management practices
Document and establish best practices for troubleshooting
Train peers in advanced support techniques and procedures Requirements:
Degree in IT or related field with five years of experience
Proven expertise in IT service management
Relevant certifications like ITIL preferred
Robust analytical skills and problem-solving abilities
Valid BC Class 5 driver's license required Leverage your leadership and technical abilities to enhance IT support at BC Transit, shaping effective solutions for their diverse needs.

📌 Senior It Support Technician At Bc Transit Victoria
🏢 BC Transit
📍 Victoria