IT Systems Support Specialist - Technology & Infrastructure Location:

Ottawa, ON - On-Site Contract:

6 Months + Extension Start:

ASAP

The Opportunity We are seeking a hands-on

IT Systems Support Specialist

to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a

Junior to Intermediate IT professional

who enjoys a combination of

end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support .

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required.

Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You'll Be Doing

Install, configure, maintain, and troubleshoot

desktops, laptops, hardware, software, and peripheral devices

Provide responsive

onsite and remote technical support

to internal users

Troubleshoot

Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems

Create, modify, and remove user accounts and assist with password resets and access issues

Apply operating system updates, patches, and configuration changes

Troubleshoot and maintain

LAN/WAN connectivity

Diagnose issues involving

routers, switches, firewalls, servers, and other network-connected equipment

Install, configure, and support specialized hardware such as

kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices

Support technology associated with

building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments

Respond to





help desk tickets and service requests , providing timely troubleshooting and resolution

Analyze system logs and identify potential system or infrastructure issues

Assist with the deployment and implementation of new technology solutions

Support system upgrades and ongoing infrastructure improvements

Maintain hardware/software inventory and licensing information

Assist with ordering IT equipment, supplies, and services

Maintain technical documentation, reports, and operational logs

Perform other related IT support duties as required

What We're Looking For

College diploma or university degree in

Computer Technology, Computer Science, Information Technology, or a related discipline

OR

A combination of relevant education and approximately

3+ years of related IT experience

Hands-on experience with

IT support, systems support, infrastructure, or technical troubleshooting

Knowledge of

Windows operating systems and enterprise applications

Experience with

hardware and software troubleshooting

Working knowledge of

Active Directory

Understanding of

LAN/WAN networking and connectivity troubleshooting

Familiarity with servers, networking equipment, workstations, printers, and peripheral devices

Understanding of IT security concepts and standard IT support practices

Experience working with a

ticketing/service desk system ; experience with any established ticketing platform is acceptable

Strong troubleshooting and analytical abilities

Solid customer-service and interpersonal skills

Excellent verbal and written communication skills in English





Ability to prioritize multiple technical issues in a busy operational environment

Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required - Driver's Licence Candidates must possess a valid

Class G driver's licence (Ontario) or Quebec equivalent

and be able to provide a

driver's abstract issued within the last month .

Nice to Have The following would be considered assets but are

not mandatory :

Experience supporting technology within an

airport, transportation, logistics, or other operational environment

Exposure to

Common Use Passenger Processing Systems (CUPPS)

Exposure to

Common Use Self-Service (CUSS) kiosks

Experience supporting

passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology

Experience with

building management, operational technology, display, telephony, parking, or security systems

ITIL certification

or familiarity with ITIL/IT service management practices

Project coordination or project management experience

Bilingualism in

English and French

Security / Clearance Requirements The successful candidate must be eligible to complete the required

background screening and security/access clearance process

associated with working in a secure operational environment.

Who Will Succeed in This Role? You don't need to come from an airport environment to be successful.

We're looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to

broaden their infrastructure experience beyond a traditional help desk environment

while working with a diverse range of enterprise and operational technologies.

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📌 IT Operations & Systems Support Specialist (Montreal)
🏢 Myticas Consulting
📍 Montreal