Who you are

- 2–5 years in an IT support role

- Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)

- Experience with a ticketing system, Active Directory, and Exchange administration

- Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools

- Extra bonus points for experience with AI tools or automation (like Power Automate)

- A genuine appetite for learning new tech and processes
- A knack for researching and troubleshooting tricky problems

- Some formal IT training or education

- Certifications like MCP or A+ are nice to have, not required

- Strong communication skills and a positive, can-do attitude

- Great organizational and customer service instincts — working solo or on a team

- Comfortable asking for help when you need it

- Solid Word documentation skills
- A self-starter with sharp attention to detail who can stick to process when it matters

What the job involves

- Got a knack for solving technical issues and making people's day a little easier?

- Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team

- You'll get hands-on experience with a huge range of cutting-edge tech, learn constantly, and never have a boring day

- You'll be a go-to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager





- Giving employees genuinely great IT support — the kind people are happy to leave a valuable review for

- Becoming an expert with macOS, iOS, Windows, and Android

- Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy

- Setting up, upgrading, and swapping out laptops, phones, and other gear

- Jumping into project work when it comes up

- Helping keep IT documentation clear and current

- Keeping hardware and software inventory organized

- Taking your turn on the after-hours on-call rotation

- Protect the security and privacy of Absolute and its customers

- Other duties as assigned by management

Benefits

- Recognition: Competitive pay, exceptional benefits, and matching programs for retirement plans

- Development: Training and career development to help you grow, personally and professionally

- Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus

- Inspiration: In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists

- Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages

- Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp

- Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins

- Balance: Work/life balance with flexible time off and Absolute-sponsored events for the whole family

📌 IT Support Analyst (Vancouver)
🏢 Absolute Security
📍 Vancouver