Become a Junior Application Support Analyst and provide critical support for Financing & Transaction Banking applications. Ensure operational excellence and high availability in this energetic role.

Your mission involves diagnosing and resolving user incidents, serving as a key contact between business users and technical teams. You will track application performance and pinpoint recurring issues while supporting releases and changes. Additionally, you'll maintain essential documentation for ongoing support activities. Key Responsibilities:

- Assist with first and second-level application support
- Investigate and troubleshoot production issues
- Act as a liaison to facilitate problem resolution
- Monitor application metrics and propose improvements
- Ensure compliance with operational procedures and standards Requirements:
- Experience in application support, preferably in production
- Robust troubleshooting and incident management skills
- Ability to communicate clearly across teams
- Knowledge of application release management
- English fluency is a must Utilize your troubleshooting and support expertise as a key player in strengthening application reliability and user satisfaction.

📌 Junior Application Support Analyst - FTB Focus (Montreal)
🏢 CG
📍 Montreal