Job Summary

We are seeking a detail-oriented and customer-focused Rug Handler & Front Desk Associate to join our rug cleaning shop. This dual role combines hands-on rug inspection and handling with front-desk administrative support. The ideal candidate is comfortable working directly with rugs (inspecting, tagging, moving) as well as managing customer interactions, phones, and basic office tasks. Experience in either area is a plus, but not required — we'll train the right person.

Responsibilities

Rug Handling & Inspection
Inspect incoming rugs for size, material, existing damage, stains, odors, and special care needs; document findings and photograph as needed
Tag and log rugs into our tracking system upon drop-off or pickup
Safely move, roll, and store rugs of varying sizes and weights
Assist with loading/unloading rugs for pickup and delivery
Communicate inspection notes to the cleaning team (e.g., natural fiber, pet odor, delicate material)
Perform basic quality checks before rugs are returned to customers

Front Desk & Administrative
Greet customers professionally at the front desk and ensure a welcoming setting
Manage phone calls, screen inquiries,



and direct calls appropriately
Enter customer and job data accurately (drop-off details, pricing, pickup/delivery info)
Schedule appointments, pickups, and deliveries; manage calendar
Handle basic billing and payment processing
Respond to customer inquiries about pricing, timelines, and rug care
Maintain a clean, organized front desk and back-office/storage area

Requirements
Solid attention to detail, especially for inspecting materials and identifying damage/stains
Comfortable with physical tasks, including lifting and moving rugs (up to [X lbs])
Positive communication and customer service skills
Basic computer skills (data entry, scheduling software, Microsoft Office or Google Workspace)
Ability to multitask between customer-facing and hands-on duties
Reliable, punctual, and able to work independently
Prior experience in rug/carpet cleaning, textiles, or retail is a plus but not required
Prior reception, retail, or customer service experience is a plus but not required

Pay: $18.00-$25.00 per hour

Work Location: In person

📌 Receptionist And Back Support Concord (Canada)
🏢 OneStop Rug Cleaning
📍 Canada