Enhance customer support as an Infrastructure Engineer in a leading managed IT services organization. The role features both remote assistance and regular in office technical activities.
We are on the lookout for an experienced Infrastructure Engineer with a minimum of five years in IT. Your role will involve providing customer support, diagnosing faults, managing incidents, and ensuring ICT system functionality. A deep understanding of security, Microsoft technologies, and network infrastructure are essential for success.
Key Responsibilities:
• Serve as the main technical contact for customers
• Diagnose and repair hardware issues on-site
• Utilize the ticketing system to manage support requests
• Update clients to ensure service expectations are met
• Oversee and troubleshoot customer environments
Requirements:
• Minimum 5 years' relevant IT experience
• Knowledge of Cyber Essentials and GDPR applications
• Proficiency in Microsoft 365 and its core services
• Experience with network infrastructures and protocols
• Strong troubleshooting and communication abilities
Utilize your IT infrastructure expertise to elevate customer support in a dynamic IT setting.
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📌 Infrastructure Engineer with Strong IT Skills (Colwood)
🏢 Sitly
📍 Colwood