Join Indigo as a Customer Experience Leader, where you'll be pivotal in enhancing customer interactions through effective coaching and service management. Your analytical and leadership skills will ensure a seamless customer journey.The Customer Experience Leader will spearhead the execution of initiatives that bring Indigo's customer service model to life. This leadership role demands a focus on sales generation, employee development, and utilizing customer insights. The ideal candidate will navigate omni-channel touchpoints while fostering an engaging setting for both staff and customers.Key Responsibilities:- Drive customer experience priorities and strategies- Implement coaching routines to improve services- Lead communication and sales rallies- Support omni-channel customer interactions- Maintain compliance in customer service areasRequirements:- Experience leading teams in a retail setting- Expertise in customer experience execution- Strong planning and prioritization skills- Problem-solving abilities and solid communication- Alignment with Indigo’s guiding principlesLead the charge in enhancing customer satisfaction and loyalty at Indigo.#J-18808-Ljbffr