Join Mercer International Inc. as their Quality and Logistics Manager, focusing on quality standards and customer service excellence. Lead initiatives to enhance operational efficiency and client satisfaction. You will champion the ISO 9001 Quality Management System while overseeing the logistics team to ensure seamless operations.

The Quality and Logistics Manager will track customer feedback, manage escalations, and drive continuous process improvements across the organization, fostering a culture of collaboration and respect. Key Responsibilities:
Own and manage the ISO 9001 Quality Management System
Monitor customer satisfaction metrics and implement feedback strategies
Coordinate routine testing and technical quality assessments




Lead and develop logistics and customer service teams
Drive process standardization and continuous improvement initiatives Requirements:
Bachelor’s degree in a related field like Quality Management
Minimum of 5 years in Quality Management or Operations
Proven leadership experience in customer service roles
Expertise in ISO 9001 standards and audit processes
Solid analytical and communication skills Lead quality improvements and client satisfaction at Mercer, driving excellence in operations.

📌 Mercer Quality And Logistics Manager Role Castlegar (Canada)
🏢 Mercer Celgar Ltd Ptr
📍 Canada