Lead client success initiatives as a Senior Program Manager at OpenText in Waterloo, ON. Your strategic vision will enhance client engagement and scale programs effectively across diverse teams. In this crucial role, you will optimize client success frameworks and drive adoption through creative strategies.

Drawing from your extensive experience in Program Management, you'll improve client retention and value realization while collaborating with key internal stakeholders. Your contributions will significantly impact the client journey and overall organizational effectiveness. Key Responsibilities:
Develop and enhance client success initiatives
Facilitate client journey optimization
Support cross-functional team alignment
Drive measurement and reporting of client success metrics
Lead governance meetings for program oversight Requirements:
8+ years in Program Management or related fields
Demonstrated experience in SaaS environments
Solid stakeholder management skills
Expertise in customer success metrics
Bachelor’s degree required; MBA preferred Transform client experiences and contribute to the success of OpenText's cloud solutions as a leader in client success management.

📌 Opentext Senior Client Success Program Manager London (Canada)
🏢 opentext
📍 Canada