March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working envi

Permanent The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada.No other employer in the country offers you the unique opportunity to work at

Full-time

Our client is seeking an Operations Coordinator to support the day-to-day administrative operations of their Ottawa office.The successful candidate will be organized, dependable, service-oriented,

Full-time

We're hiring a Global Security Operations Centre (GSOC) Operations Analyst to support 24/7 protective intelligence monitoring for our client.This is a key role on a small, high-visibility team.Cand

Remote

Full-time

Revenue Operations Analyst - Americas.Hybrid working model out of Montreal, Canada.Reporting to the VP of Revenue Operations for the Americas, you will support the development of and drive the impl

CA$60,000.00 yearly

Full-time

Globe POS Systems is looking for a dynamic, driven, energetic sales professional with proven experience growing the business from the ground up.Our company has been growing for over 50 years and is

Full-time +1

Run Your Own Company This Summer.You've worked hard your whole life.Sports, school, summer jobs and internships.This summer, put it toward something real: your own business.SWMP is an 8-month progr

Full-time

Headquartered in Kanata, Ontario, BWXT Medical Ltd.Kanata and Vancouver, British Columbia.We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collabor

CA$18.00–CA$21.00 hourly

Full-time +1

Hours per week, Monday to Friday Location: Ottawa Office (3 days per week / hybrid), 170 Laurier Ave West, Suite 310, Ottawa, ON K1P 5V5 Ottawa-based Home Office (2 days per week) Repo

Full-time +1

Ottawa (ON); Montreal (QC); Toronto (ON).Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $ 73555.The work you do and the work we do together matters.We come to work ever

Full-time +1

Join our dynamic and fast growing team at Marathon Targets Ltd.If you are interested in shaping a growing company that is transforming Military and Law Enforcement training, this position may be fo

Full-time

At Amazon, we are working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright,



and driven people.Amazon is seeking Transportation Operations Manage

Full-time +1

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.The Rogers Business team helps organizations of al

March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career.

At March

Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

- Resolves complex and escalated customer issues with a high level of judgment and discretion, serving as a point of escalation for the team, focusing on customer satisfaction, and resulting in a high level of confidence in the company and its products.
- Serves as a subject-matter resource for customer phone and email support, guiding customers on topics regarding our products such as part number verification, pricing, availability, and lifecycle (New product introduction, End of life).
- Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).




- Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines, ensuring process adherence and identifying/correcting errors before they impact customers.
- Provides shipment confirmations and tracking information to customers as required, supporting the customers on complex or high-priority shipments requiring judgment calls (e.g., expedited freight, split shipments, customs issues).
- Provides pro-forma invoices, freight quotes and certifications for international shipments as required, including non-standard or high-complexity cases.
- Functions with a high degree of independence, exercising sound judgment and decision-making authority on daily operations, escalations, and special projects with minimal oversight from the Department Manager

Education:

- College diploma or equivalent combination of education and experience
- At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

- Demonstrated experience working with international customers in various time zones
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience would be an asset
- Sound problem solver and decision maker
- Professional demeanour and excellent customer service focus
- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
- Ability to manage customer expectations
- Ability to work
- Independently and as part of a team
- Well under pressure and meet deadlines
- In a fast-paced, dynamic environment, ability to prioritize and multitask
- Attention to detail, investigative, committed to quality
- Resilient, ability to maintain composure in stressful situations
- Proactive mindset, with a high desire to resolve issues

Why Work at March Networks?

- Global Exposure
- Medical/Dental benefits offered immediately from Day 1
- Company holiday closure

March Networks is an equal chance employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $65,000. This is an existing vacancy with one opening.

📌 Logistics Operations Clerk (Ottawa)
🏢 Marlowhire Talent
📍 Ottawa