Scotiabank seeks a Manager of Collections Technology Projects for a 9-month contract in Toronto, Ontario. Spearhead small to medium-sized technology projects and improve customer relations. As the Manager in this dynamic role, you will work closely with technology and business stakeholders to develop comprehensive business plans for Canada Collections.
You will influence project delivery by fostering agile operations and enhancing customer-centric processes. Utilize your subject matter expertise in collection systems to drive meaningful process enhancements and foster collaboration with diverse partners. Key Responsibilities:
- Oversee project management from concept to delivery
- Contribute to overall business planning for collections
- Build collaborative working relationships with partners
- Identify risks and streamline processes for efficiency
- Advocate for customer-centric approaches in operations Requirements:
- Experience managing technology projects
- Knowledge of retail credit and consumer lifecycle
- Proficiency in MS Office including Project tools
- Solid relationship management skills
- Ability to influence and lead change effectively Shape the future of collections technology and enhance service delivery at Scotiabank in Toronto.