Be a crucial part of Emburse's team as a Customer Support Specialist focused on SMB clients in Toronto. Use your problem-solving skills and technical expertise to deliver outstanding support.In this role, you'll be responsible for managing support tickets for clients on the Emburse Professional platform during the 11:00 AM to 7:00 PM shift. You'll engage with about 12-20 tickets daily, integrating quick solutions and analytical troubleshooting. Your effective communication and adaptability to technology will make you essential to our mission.Key Responsibilities:Respond to client support inquiries efficientlyResolve 12–20 tickets daily, balancing speed and detailEscalate complex queries to the Tier 2 support teamUse modern tech and AI tools for ticket resolutionsParticipate in comprehensive training to enhance skillsRequirements:Quick learning capability for technical conceptsStrong troubleshooting instinctsExcellent verbal and written communicationFlexibility to adapt to new technologiesAbility to work locally in TorontoContribute to Emburse's mission with your tech skills and a client-centric approach in a cooperative environment.

📌 Bilingual (French/English) Customer Support Specialist (Toronto)
🏢 ARAG Legal Solutions
📍 Toronto